MZed - FAQs

Watching Courses and Content

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I'm having trouble playing the videos online. What should I do?

MZed's content is hosted on Vimeo, one of the world's leading video hosting platforms (only Netflix and YouTube serve more videos). Vimeo's player constantly monitors the video performance and adjusts the quality of the video to provide you with the best performance.

Vimeo offers a list of bandwidth requirements as well as suggestions for improving your playback performance.

If you meet these requirements but experience issues playing the content you can visit https://player.vimeo.com/flags?p=general and explicitly select either "Fastly" or "Akamai" to be used as Vimeo's content delivery network (CDN). This effectively by-passes Vimeo's optimization algorithms, but in some cases can result in improved playback from one or the other.

If you have tried this but continue to experience issues playing the content please contact us.

Can I download the videos?

MZed Pro members can download lessons and courses using our iOS app for iPhone and iPad but are unable to download via a browser.

If you have purchased the content outright, you can download individual course modules in a browser by clicking on the download icon next to the module name on the course page.

Do you offer captions or (non-English) subtitles?

MZed offers English captioning on most courses and some non-English subtitles on select courses. To see if a course offers captions and/or subtitles, look below the course description on the course page.

MZed Pro members will be able to stream available captions and subtitles from the video player, and customers who purchase courses outright will also have access to download the captions and subtitles from the module download area of the course page.

Do you offer any free content?

Yes we do! Many of our courses have a free introductory lesson, and some are over an hour long and offer way more than an overview of the course. All you have to do is register for a free account to get started.

To see a summary of our free offerings, here’s a list of all our free lessons.

I’m new to filmmaking, where should I begin?

If you’re new to MZed and learning how to become a filmmaker, we’ve put together a guide for what courses to watch and in what order: learn filmmaking step by step.

Where can I find the course resources for the lesson I’m watching?

Many of our courses have learning aids, downloadable media, and helpful resources that are offered in addition to the video tutorials. You can find them in the “Resources” tab directly below the video player. General course assets can usually be found in the Resources tab under the first or last module in a given course.

What is MZed doing to deter piracy?

Piracy of MZed’s content has a very real and substantial effect on the company’s ability to produce content for its members. In order to minimize piracy and protect the investment of our members, MZed now uses a technique known as digital watermarking that embeds a unique identifier into each video as it’s streamed.

Combined with our proactive DMCA enforcement of copyright, MZed is able to quickly and easily identify the source of any pirated content and pass on the relevant user information for the party responsible to the authorities.

To protect your privacy this information is encrypted in a technique known as a one-way hash which does not store any personal or publicly identifiable information, but correlates to user accounts in the MZed system.

If you’ve come across MZed content being shared or sold on the internet, please let us know here.

MZed Pro

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What is MZed Pro?

MZed Pro is an annual subscription service from MZed, which gives you unlimited streaming access to our large library of filmmaking and education courses, as well as all new content that we add to our library.

Which courses and content are included in MZed Pro?

MZed Pro includes all courses in the MZed library. View a complete list of included courses here.

How much does MZed Pro cost as opposed to buying the courses individually?

An MZed Pro subscription is only $349 for 12 months of unlimited streaming, plus offline viewing with our iOS app. To purchase the courses and own them for life, it would cost over $9,000.

To break it down, an MZed Pro membership is about $30/month for over 255 hours of high-level courses.

Does MZed Pro give me access to all new MZed content during membership?

Yes, as of January 1, 2021, all new content added to MZed will be immediately available to MZed Pro members.

Can more than one person use a single MZed Pro account?

No. An MZed Pro account is for one individual, and account sharing is in violation of the terms & conditions. Members found to be sharing logins are subject to have their accounts terminated.

MZed does offer special education and institution pricing which is designed to accomodate larger group licenses. For more information please contact us.

Can I download the videos?

MZed Pro members can download lessons and courses using our iOS app for iPhone and iPad but are unable to download via a browser.

If you have purchased the content outright, you can download individual course modules in a browser by clicking on the download icon next to the module name on the course page.

What industry discounts can I access as an MZed Pro member?

We've partnered with some leading industry brands to bring MZed members an outstanding range of discounts that could easily save you more than the cost of your annual membership, including AbelCine, Vimeo (20% off paid memberships), FIlmConvert (30% off), Movidiam (50% off individual membership), Musicbed (20% off), Filmsupply (20% off), BlueCat Audio (20% off), New Audio Technology (40% off), Waves (35% off Gold membership), Kitsplit (10% off gear rentals) and Hurlbut Academy (up to $100 off annual membership).

MZed Pro members can access these membership discounts in their account page.

Can I gift an MZed Pro membership to someone?

Yes! While you could certainly gift an individual course, an MZed Pro membership is our most popular gift choice as it gives a year’s access to the majority of our education library. You choose when you want your gift to be emailed to your giftee, and we’ll also provide you with a printable certificate that you can give in person if you wish. Learn more here.

Does MZed offer a student/education discount?

Yes! We have recently introduced a student/education discount of 20%. To qualify for this discount you need to be currently enrolled in a relevant education program, and provide a scan or photo of a student ID that shows a valid date.

We also provide discounts for staff and academics in relevant programs.

Please contact us with the above details and we can arrange the custom discount for you.

Account & Billing

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How can I see my invoices?

To see all your invoices please visit the Billing & Membership section of the My Account page. Customers who signed up via our iOS can access their billing via the App Store (see instructions here).

Can I enable/disable recurring billing for MZed Pro?

When you sign up to MZed Pro your subscription is set to automatically renew when your membership is about to expire. This setting can be modified at any time in the Billing & Membership section of the My Account page.

Customers who signed up via our iOS can access their subscription management via the App Store (see instructions here).

How do I update my credit card/payment menthod for recurring billing?

To update the credit card that will be used for your MZed Pro membership please visit the Billing & Membership section of the My Account page.

How do I reset my account password?

If you're having trouble logging in, you can reset your password by visiting the "Forgot Password" page. Enter the email address that you used to register your account (either during purchase or registration), and click "Send reset email".

If the email address you entered matches an account in our system, an email will be sent with a unique link that allows you to reset the password. Click on the "reset password" link in the email, and then on the page that loads, enter your new password.

If this process doesn't seem to work for you, or you are still unable to access your account after resetting your password please contact us to help you.

Does MZed offer education pricing or a student discount?

Yes! We have recently introduced a student/education discount of 20%. To qualify for this discount you need to be currently enrolled in a relevant education program, and provide a scan or photo of a student ID that shows a valid date.

We also provide discounts for staff and academics in relevant programs.

Please contact us with the above details and we can arrange the custom discount for you.

When will my MZed Pro membership renew?

MZed Pro memberships are 12-months, however please note that the hour of day is not taken into account (due to the third-party partner we work with to facilitate subscriptions), so for example if you sign up at 11PM UTC, day two of your membership period will commence an hour later.

As detailed in our Terms of Service, all times listed in your account are in UTC timezone.

Do you offer any discounts?

From time to time we do have promotions and sales. If you’d like to be notified of upcoming offers, please subscribe to our newsletter by entering your email at the bottom of this page.

Do you offer refunds?

We have a generous seven-day money back guarantee for new MZed Pro subscriptions, with some limitations. For more information, please see section 6 under our terms of service.

We do not offer refunds on outright course purchases, as this policy could be easily abused by downloading the course and requesting a refund.

Please note that any account enquiries and refund requests for purchases made via our iOS app must be made directly to Apple.

Other

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I have a great idea for a course. Can I make a suggestion?

Yes! We'd love to hear your ideas, as the aim of MZed is to provide the very best education for our members and customers. Please contact us with your idea, but please note that all submitted suggestions, ideas and concepts become the property of MZed.

Do you offer an affiliate program?

Yes we do. Here at MZed we believe we offer some of the very best educational content for creatives that is available anywhere in the world, and we'd love for you to share this with people.

Please note that access to the affiliate program is subject to approval. To apply to become an affiliate please contact us.

Can I add a course to my LinkedIn profile once completed?

Yes absolutely! All of our courses provide you with professional development that we encourage you to promote and share.

To add a completed MZed course to your LinkedIn profile, simply edit your profile here and enter the following details:

1. Under "Certification name" enter the title of the course you've completed.

2. Under "Certification authority" enter MZed and select MZed from the list that appears.

3. Select the checkbox "This certification does not expire"

Do you offer certifications for completed courses?

Yes, we offer certifications for most of our courses, which are generated as soon as you complete a course. The certificates will be automatically emailed to you, and you can also access them on the My Certificates page in your account settings.

If you’ve finished a course but still haven’t received your certificate, please ensure that you’ve watched the final course lesson all the way through the end credits to the very end of the video so that your certificate is issued.

Can I login to the iOS app using my Google or Facebook login?

At this time, the iOS app is only accepting standard logins with email address and password, so if you’ve created an MZed account using Google or Facebook and want to access the app, please use our password reset utility to create a standard login.

Frequently Asked Questions

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